Disclaimer & Privacy Statement

Intellectual property rights 

The contents of this website, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual property rights and belong to MLS NV or rightful third parties.

Limitation of liability 

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be considered as personal, professional or legal advice to the user.

MLS NV makes great efforts to ensure that the provided information is complete, correct, accurate and up-to-date. Despite these efforts, the provided information may contain inaccuracies. Should the provided information contain inaccuracies or should certain information be unavailable on or through the website, MLS NV will make the greatest effort to rectify this as soon as possible. However, MLS NV cannot be held liable for direct or indirect damage arising from the use of the information on this website. Should you find any inaccuracies in the information that is provided through the website, please contact the website’s administrator.

The content of the website (including hyperlinks) may be changed, modified or supplemented at any time without any prior notification or communication. MLS NV does not guarantee the proper functioning of the website and can in no way be held liable for any malfunction or temporary (un)availability of the website or for any form of direct or indirect damage arising from the access to or use of the website.
MLS NV can never be held liable to whoever in a direct, indirect, particular or other manner for damages caused by the use of this website or another website, in particular as a result of links or hyperlinks, including but not limited to any loss, work interruption, damage to programmes or other data on the user’s computer system, equipment, software, etc.

The website may contain hyperlinks or refer indirectly to websites or pages from third parties. Providing any links to these websites or pages in no way implies the implicit approval of their content.
MLS NV explicitly declares to have no control over the content or other features of these websites and can never be held liable for their content or features or for any other form of damage caused by their use.

Applicable law and competent courts 

This website is governed by Belgian law. In the event of a dispute, only the courts of the district of Courtray are competent.

Privacy Policy

The personal data controller is MLS nv, Ringlaan 7, 8930 Menen, Belgium (email: privacy@mls.be). MLS nv complies with the European Regulation 2016/679 of 27 April 2016 (GDPR) regarding the protection of privacy in the processing of personal data.

Purposes and legal basis of the processing (Art. 13(1)(c) GDPR)

The personal data you provide will be used for the following purposes, each with its corresponding legal basis:

• Customer management and order processing: necessary for the performance of a contract to which you are a party (Art. 6(1)(b) GDPR).
• Sending newsletters and commercial communications: based on your consent (Art. 6(1)(a) GDPR).
• Invoicing and accounting obligations: to comply with a legal obligation (Art. 6(1)(c) GDPR).
• Technical logs during device repairs: based on our legitimate interest in providing a good service (Art. 6(1)(f) GDPR). The legitimate interest relates to the correct technical handling and follow-up of repairs.

If we wish to use your data for other purposes, we will always ask for your consent in advance.

Recipients of personal data (Art. 13(1)(e) GDPR)

Your personal data will not be sold, rented out or passed on to third parties for commercial purposes. However, in order to provide our services, your data will be processed by the following categories of recipients:

Google LLC (Google Analytics): for website analysis. Google acts as a processor in this regard. See below for further details.

Other service providers acting on behalf of MLS nv are bound by data processing agreements and may only use your data on the instructions of MLS nv.

Transfer to third countries (Art. 13(1)(f) GDPR)

Via Google Analytics, data (including your IP address) is transferred to servers of Google LLC in the United States. Google LLC is certified under the EU-US Data Privacy Framework, which recognised by the European Commission as providing an adequate level of protection (Adequacy Decision of 10 July 2023).

Retention periods (Art. 13(2)(a) GDPR)

Personal data will not be kept for longer than is necessary for the purpose for which it was collected:

• Customer and order data: retention period in accordance with the statutory accounting retention obligation of 10 years, after which it is deleted or anonymised.
• Google Analytics data: up to 26 months.
• Other data: retained for as long as necessary for the specified purpose, after which it is deleted or anonymised.
• Customer and order data: retained for 10 years in accordance with the statutory accounting retention period, after which it is deleted or anonymised.
• Google Analytics data: up to 26 months.
• Other data: retained for as long as necessary for the specified purpose, after which it is deleted or anonymised.

Your rights as a data subject (Art. 13(2)(b), (c) and (d) GDPR)

You have the following legal rights regarding your personal data:

• Right of access (Art. 15 GDPR): you may request details of the data we process about you.
• Right to rectification (Art. 16 GDPR): you may have incorrect or incomplete data corrected.
• Right to erasure (Art. 17 GDPR): in certain cases, you may request that your data be erased (‘right to be forgotten’), provided that no legal obligation to retain the data applies.
• Right to restriction of processing (Art. 18 GDPR): in certain cases, you may request that processing be temporarily restricted.
• Right to data portability (Art. 20 GDPR): you may request to receive your data in a commonly used format or to have it transferred to another data controller.
• Right to object (Art. 21 GDPR): you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent (Art. 13(2)(c) GDPR): where processing is based on your consent (e.g. newsletter), you have the right to withdraw this consent at any time, without this affecting the lawfulness of the processing prior to withdrawal.

You may exercise these rights by sending a request to: MLS nv – Ringlaan 7, 8930 Menen, Belgium – privacy@mls.be. 

Right to lodge a complaint (Art. 13(2)(d) GDPR)

If you believe that your rights are not being respected, you have the right to lodge a complaint with the competent supervisory authority: 

Data Protection Authority (GBA/APD) Drukpersstraat 35, 1000 Brussels contact@apd-gba.be | www.gegevensbeschermingsautoriteit.be 

Obligation to provide data (Art. 13(2)(e) GDPR) 

The provision of certain personal data is a contractual requirement or a requirement necessary to enter into a contract. If you refuse to provide the requested data, MLS nv will be unable to perform the contract (e.g. delivery of an order is not possible without a name and delivery address). Data requested solely for optional services (e.g. newsletter) is not mandatory. 

Security of your personal data 

MLS nv takes appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access. The infrastructure is constantly kept up to date and adapted in accordance with best practice principles. Employees are trained and kept informed about the handling and risks associated with personal data. Your password is stored in encrypted form; MLS nv has no access to it. You are responsible for keeping your login details confidential. 

The use of ‘cookies’ 

When you visit the site, “cookies” may be placed on your computer's hard drive. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you visit a website. Cookies cannot be used to identify individuals; a cookie can only identify a device. 

This website uses: 

• First-party cookies: technical cookies used by the website itself, designed to ensure the site functions optimally (e.g. settings the user has made during previous visits, or a pre-filled form with data the user has entered during previous visits). 
• Third-party cookies: cookies that do not originate from the website itself, but from third parties, such as marketing or advertising plug-ins (e.g. cookies from Facebook or Google Analytics). For such cookies, your consent is requested in advance via a notification on the website. 

You can configure your web browser so that cookies are not accepted, so that you receive a warning when a cookie is installed, or so that cookies are subsequently deleted from your hard drive. You can do this via your browser settings (using the help function). Please note that certain graphical elements may not display correctly or that you may not be able to use certain applications if cookies are disabled. 

Google Analytics 

This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored on Google LLC’s servers in the United States. Google LLC is certified under the EU-US Data Privacy Framework (European Commission Adequacy Decision, 10 July 2023). 

Google uses this information to track how you use the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage. Google may disclose this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. 

Data is retained for a maximum of 26 months. We do not use demographic interest reports. However, we do use information such as the type of technology you use (smartphone, desktop, etc.), your browser software or operating system, and your geographical location based on your IP address, to gain an understanding of the distribution of visitors to our site. 

You can refuse the use of cookies by selecting the appropriate settings in your browser. Please note that in that case you may not be able to use all the features of this website. By using this website, you consent to the processing of data by Google in the manner and for the purposes set out above. 

GDPR Policy 

MLS nv processes personal data in accordance with European Regulation 2016/679 (GDPR) of 27 April 2016 and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data. 

MLS nv applies the following principles (Art. 5 GDPR): 

• Lawfulness, fairness and transparency: personal data is processed solely on a valid legal basis and in a transparent manner with regard to the data subject. 
• Purpose limitation: data is collected only for specific, explicitly defined and legitimate purposes, and is not further processed in a manner incompatible with those purposes. 
• Data minimisation: only data necessary for the specified purpose is collected and processed. 
• Accuracy: MLS nv takes reasonable measures to ensure that personal data is accurate and up to date. 
• Storage limitation: personal data is not retained for longer than is necessary for the purpose for which it was collected. Thereafter, it is deleted or anonymised. 
• Integrity and confidentiality: MLS nv takes appropriate technical and organisational measures to protect personal data, including encryption, access restrictions and regular evaluation of security measures. 

If you wish to contact the Data Protection Officer (DPO) or have any questions or requests regarding the processing of personal data, please contact us at privacy@mls.be. 

In the event of a personal data breach that poses a risk to your rights and freedoms, MLS nv will notify the Data Protection Authority (DPA) in accordance with Article 33 of the GDPR, and inform data subjects in accordance with Article 34 of the GDPR where required.