Click on ‘Service’ in the navigation bar for more information about our technical service.
Why ordering online? What are the advantages?
By using your own account: you receive an overview of your personal prices; you can consult your detailed order history; you can add products to your favorites; you get an overview of your most recent purchased products; you can consult your subscriptions and order from it; you can find the contact details of your personal […]
Can I download technical sheets, MSDS or certificates from the webshop?
If you are logged in, you can download technical sheets, MSDS and certificates. If available, the documents can be found by clicking on the paperclip icon next to the product: . Here you can find an overview of the documents available.
How can I adapt or cancel an order?
Please contact the Customer Care Service. If possible, they will do the adaptations in our system. You can reach us by telephone +32 (0)56 53 11 33 or email email@example.com or fill in our contact form.
I can’t find my delivery address in the list of delivery addresses?
While placing an order you have to select a delivery address (Shipping). If your delivery address is not in the list, you can manually add one by filling in one yourself under ‘Other’. MLS will create the new address in its system and will be available for your next order.
What if I forgot my password?
Click on “Password forgotten?” at the bottom of the screen or in the login screen. By clicking you can enter your email address. You receive the confirmation that an email has been sent to the email address given. This email will provide you a link to change your password.
Do you need a customer code to log in?
You can log in with your email address. After being logged in, you can find your customer code in “My Account”.
How can I add products to my shopping cart?
There are 3 ways to add products to your shopping cart: By clicking on the title ‘Products’, ou can navigate to the product you want, fill in the quantity and click on the button “Add to cart”. If you click in the field Quantity you immediately get a pop up saying that the quantity has […]
Can I place an order without an account?
Placing an order without an account on our webshop is not possible, you may send us your order by email to firstname.lastname@example.org. Do you like to receive login credentials, please contact our Customer Care Service. You can reach us by telephone +32 (0)56 53 11 33 or email email@example.com or fill in our contact form.
How to use Quick order?
Quick order allows you to add products to your shopping cart by using the exact MLS code, supplier code or customer code. You can only add products with customer code if you are logged in. By default there are 3 order lines, but you can add more order lines by clicking on the button “+ […]
How can I find a product?
There are 3 ways to find a product in our webshop. Search field On the upper right of the screen you can find our search field: Here you can fill in a product number, description, supplier codes (or a part of it). If you are logged in, you can also fill in an order number. […]
What are the delivery terms?
All common disposable laboratory products are in stock at MLS. That is why these articles are delivered within 24 hours after we have received your order. For all other products we do everything in our power to keep the delivery terms as short as possible.
How to create a web account?
Our Customer Care Service will register you in our system. You can send us a request through our website. Therefore click on the button on the right upper side: After this, the log-in screen will appear, on which you can choose “Register?”. Please fill out your full details on our contact form. On the page […]
What are the shipping costs?
Overview with shipping costs: WHO? TERM/CONDITION DELIVERY IN SHIPPING COST CUSTOMERS ORDERS < 300 € (VAT not included) BELGIUM 30 € THE NETHERLANDS 35 € LUXEMBOURG 30 € ORDERS ≥ 300 € (VAT not included) BELGIUM FREE FROM CHARGE THE NETHERLANDS FREE FROM CHARGE LUXEMBOURG FREE FROM CHARGE RESALE ORDERS < 750 € (VAT not […]
Is your complete range mentioned on our website?
No, not our complete range is mentioned on our website. Only the following items: frequently sold products products that are recorded as standard products in our range Other products are available on demand. For more information, please contact our Customer Care Service. Products that are not mentioned on our website can be ordered anyway. (via […]
Why are the prices sometimes mentioned per 1000 pcs?
The price of our products is very low, especially if you convert them to ‘price per unit’. As example we refer to the price of the pipet tips. For this kind of products, we often talk about 0,004 € per piece. Sometimes it is confusing if prices like this are communicated by phone. Therefore we […]
How can I contact MLS?
Please contact our Customer Care Service for this. You can do this by telephone on n° +32 (0)56 53 11 33, or you can send us an e-mail: firstname.lastname@example.org, or fill in our contact form.